Terms of Use

Terms and Conditions of use of the website

These terms and conditions govern your use of this website, www.veloceworld.com; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

Applicant must be at least 18 years of age to use this website. By using this website and by agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age.

Véloce World is a program that enables access to airport lounges, airport outlets, VIP airport services and various attractions and experiences by means of an eligible payment card, loyalty card, electronic pass, barcode or any such other form of access as detailed by Véloce World in writing from time to time in its sole discretion (“Means of Access”), any of which may be provided directly by Véloce World, or through a participating partner. The Means of Access must be presented at an airport lounge and will be checked and verified to validate the Véloce World customer’s eligibility to enter and use the airport lounge or outlet.

Acceptable use

Customer must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

Customer must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

Customer must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without Véloce World's express written consent.

Customer must not use this website to transmit or send unsolicited commercial communications. Customer must not use this website for any purposes related to marketing without Véloce World's express written consent.

Use of the Véloce World program is not transferable and Véloce World customers may only use the Véloce World program until either the expiry date shown on the Véloce World website or app, or until the expiry of the benefit offered by the participating partner/client. The Véloce World program may not be used by any person other than the eligible cardholder/e-voucherholder.

Admittance to a lounge or an outlet is conditional upon presentation of an eligible Means of Access, together with personal identification such as passport or a national identity card.

When presenting the Means of Access upon entering the lounge or the outlet, Véloce World customers are required to inform lounge staff that they wish to enter the lounge using the Véloce World program. Lounge/Outlet/Attraction staff will verify eligibility to enter the lounge/outlet by checking the Means of Access visually and then electronically recording the means of access through a card reader, or otherwise entering the details into a secure system. Lounge/Outlet/Attraction staff will also enter the number of guests (if any) accompanying the Véloce World customer.

Access to the lounges/outlet for children and the fees for such visits varies across the lounges/outlets/attractions and the Véloce World customer is advised to check the individual lounge description before travelling.

All participating lounges/outlets/attractions are owned and operated by independent companies. The Véloce World customer and accompanying guests (if any) must abide by the rules and policies of each participating lounge/outlet and the Véloce World customer accepts that registering for a lounge/outlet/attraction does not guarantee continued access.. The Véloce World customer accepts that Véloce World has no control over the independent operator’s decision whether to admit any Véloce World customer, the number of people allowed in any lounge at any time, facilities offered, the opening/closing times, the length of time which Véloce World's customers may spend in the lounge/outlet/attraction and any charges payable for extended lounge/outlet/attraction visits or the personnel employed by the lounges/outlets/attraction. Véloce World will use reasonable endeavors to ensure the benefits and facilities are available as advertised, but Véloce World's customer accepts that Véloce World does not warrant nor guarantee in any way that all or any of the benefits and facilities will be available at the time of Véloce World's customer's visit.

Véloce World's customer further accepts that Véloce World is not liable for any loss to the Véloce World's customer, or any accompanying guests, arising from the provision or non-provision (whether in whole or in part) of any of the advertised benefits and facilities.

Participating lounges/outlets/attractions have no obligation to make any internal-announcement of any sort, and Véloce World's customer accepts that Véloce World shall not be held liable for any direct or indirect loss resulting out of any Véloce World's customer and/or accompanying guests failing to miss the announcement. It is Véloce World's customer’s responsibility to check the relevant entry requirements for any country being visited and to have the correct travel documentation for the journey.

The provision of free alcoholic drinks (where local law permits) is at the discretion of each lounge/outlet/attraction operator and in some cases may be limited or unavailable. In such cases the Véloce World's customer is responsible for paying any charges for additional consumption direct to the lounge/outlet/attraction staff. (See individual page for each lounge/outlet/attraction descriptions for details.)

Entertainment and Communication means (TV, Wifi, Fax - where available) vary by location and are provided at the lounge/outlet/attraction operator's discretion. Free usage of telephone facilities is normally limited to local calls only. Charges for any other lounge facilities are at the discretion of each lounge/outlet/attraction operator and Véloce World's customer is responsible for paying these direct to the lounge staff.

Access to lounges/outlets/attractions is strictly subject to Véloce World's customers and any accompanying guests (if any) being in possession of valid credentials. In the case of airport lounges, airline, airport and other travel industry employees traveling on reduced-rate tickets may not be eligible for access. Arriving customers will not be allowed to access the lounge/outlet (except if transitting within the airside of the airport).

Access to lounges/outlets/attractions is subject to Véloce World's customers and any guests (including children) behaving and dressing in accordance with the relevant lounge/outlet/attraction terms and conditions and any person not complying with such terms and conditions may be asked to vacate the lounge/outlet/attractions premises. Véloce World is not liable for any loss suffered by the Véloce World's customer and any guests where a lounge/outlet/attraction operator has refused admission because Véloce World's customer and/or guests have not complied with these conditions.

To the fullest extent allowed by law, Véloce World accepts no responsibility for the actions of the Véloce World's customer when using any participating lounge/outlet/attraction and shall not be responsible for any personal belongings brought into a lounge/outlet/attraction by Véloce world's customers.

Any lost, stolen or damaged Means of Access must be notified to the relevant (card/e-voucher) issuer who shall be responsible for providing a replacement subject to their own terms and conditions. Access to the lounge/outlet/attraction will not be allowed without the Means of Access.

Véloce World shall not be held responsible for any disputes or claims that may occur between Véloce World's customer and/or any guests and a lounge/outlet/attraction operator, and Véloce World shall not be liable for any costs, damages, losses or expenses related to such disputes.

Véloce World reserves the right at all times to make any changes to these Conditions of Use without notice.

No warranties

This website is provided "as is" without any representations or warranties, express or implied. Véloce World makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, Véloce World does not warrant that:

  • this website will be constantly available, or available at all; or
  • the information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind.

Limitations of liability

Véloce World will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

Without prejudice to the generality of the foregoing paragraph, Véloce World does not warrant that:

  • to the extent that the website is provided free-of-charge, for any direct loss; or
  • for any indirect, special or consequential loss; or
  • for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if Véloce World has been expressly advised of the potential loss.


By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

Other parties

Customer accept that, Véloce World has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Véloce World's officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Véloce World's officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Véloce World.

Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.


The customer hereby indemnify Véloce World and undertake to keep Véloce World indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Véloce World to a third party in settlement of a claim or dispute on the advice of Véloce World's legal advisers incurred or suffered by Véloce World arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Breaches of these terms and conditions

Without prejudice to Véloce World's other rights under these terms and conditions, if you breach these terms and conditions in any way, Véloce World may take such action as Véloce World deems appropriate to deal with the breach, including suspending your access to the website (including lounges/outlets), prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.


Véloce World may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.


Véloce World may transfer, sub-contract or otherwise deal with Véloce World's rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

Customer may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.


If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire agreement

These terms and conditions, together with the Privacy Policy, constitute the entire agreement between you and Véloce World in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with the , United Arab Emirates and any disputes relating to these terms and conditions will be subject to the [non- exclusive] jurisdiction of the courts of the United Arab Emirates.

Véloce World customer agrees that by using the Véloce World program, they agree to and accept these Conditions of Use. These Conditions of Use will prevail over any other terms and conditions provided to the Véloce World customer in relation to use of the program.

Price of Access (Véloce e-Voucher - When Avaialble)

Véloce World reserves the right to change its pricing at any time.